PEST X PRO · CONTACT THE DESK DOC: CONTACT

Contact

Questions about a product, an order or an infestation? Talk to us.

  • Email support@pestx.pro
  • Response time Within 24 hours, Monday to Friday.
  • Post Ideal Direct Ltd, Unit 1B-2B Knights Park, Industrial Estate Knight Road, Rochester, ME2 2LS, United Kingdom

Before You Write

A few things speed up a useful answer:

  • Order queries: include your order number.
  • Product advice: tell us the pest, roughly how long you've had the problem, and whether children or pets have access to the area.
  • Returns: see the Returns & Refunds page first, then email us for a Returns Authorisation Number.
  • Delivery: tracking is emailed on dispatch. The Delivery Information page covers timings.

For anything urgent involving a poisoning risk to a person or pet, contact your doctor or vet immediately, or call the NHS on 111. Do not wait for a reply from us.