Returns & Refunds
We want you to be completely satisfied with your purchase
30-Day Return Policy
We offer a 30-day return policy on most products. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange.
To be eligible for a return, items must be unused, in original packaging, and in the same condition as received. Please note that for safety and hygiene reasons, opened pest control products cannot be returned unless they are faulty.
Non-Returnable Items
Due to safety regulations and hygiene considerations, the following items cannot be returned:
- Opened pest control products (unless faulty)
- Used traps or bait stations
- Opened chemical products or sprays
- Items marked as non-returnable at time of purchase
- Products past the 30-day return window
If you receive a faulty or damaged product, please contact us immediately. Faulty items can be returned regardless of whether packaging has been opened.
How to Return an Item
Step 1: Contact Us
Email our customer service team at support@pestx.pro with your order number and reason for return. We'll provide you with a Returns Authorisation Number (RAN).
Step 2: Package Your Return
Securely package the item(s) in original packaging if possible. Include your RAN and a copy of your order confirmation inside the package.
Step 3: Send Your Return
Send the package to the return address provided in your RAN email. We recommend using a tracked delivery service as we cannot be held responsible for items lost in transit.
Step 4: Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 working days. You'll receive an email confirmation.
Refund Information
Refunds will be issued to your original payment method. Please allow 5-10 working days for the refund to appear in your account, depending on your bank or card provider.
Delivery to you is free, so there is no delivery charge to refund. You are responsible for return postage costs unless the return is due to our error, for example a wrong item sent or a faulty product.
If you haven't received your refund within 10 working days of us confirming the return, please contact your bank or credit card company first, then contact us if the issue persists.
Exchanges
If you'd like to exchange an item for a different product, please follow the return process above and place a new order for the item you'd prefer. This ensures the fastest service.
Alternatively, if you'd like assistance with an exchange, contact our customer service team and we'll be happy to help arrange this for you.
Need Help?
If you have any questions about returns or refunds, our customer service team is here to help.
Email us at support@pestx.pro and we'll respond within 24 hours.
Your Statutory Rights
If you are a consumer in the UK, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of receiving it, without giving a reason. The 30-day return policy above is offered in addition to that right and does not replace it. Nothing in this policy affects your legal rights in respect of faulty or misdescribed goods under the Consumer Rights Act 2015.