Frequently Asked Questions

All our traps come with detailed instructions. Always place traps in areas frequented by rodents but away from children and pets. Wear gloves when handling traps and dispose of caught pests hygienically. For bait stations, ensure they're securely locked and positioned where only target pests can access them.

Yes, our insect sprays are designed for indoor use when applied according to instructions. Ensure adequate ventilation during application, keep children and pets away from treated areas until dry, and always read the product label for specific safety guidelines.

Results vary by product and pest type. Traps can catch rodents within hours to days. Poison baits typically take 3-7 days to be fully effective. Insect sprays provide immediate knockdown with residual protection lasting several weeks. For severe infestations, multiple applications may be necessary.

We dispatch orders within 1-2 business days and delivery takes 1 to 2 days from dispatch. You'll receive tracking information once your order ships.

Yes. Delivery is free on every order to every UK address, including Northern Ireland, with no minimum spend and no delivery charge at checkout.

We offer a 30-day return policy on unopened, unused products in original packaging. Due to safety regulations, opened pest control products cannot be returned unless faulty. Please contact our customer service team to arrange a return and receive your returns authorisation number.

Once we receive your returned item, we'll inspect it and process your refund within 5-7 working days. Refunds are issued to your original payment method. You'll receive an email confirmation once the refund has been processed.

Many of our products are pet-safe when used correctly. Our tamper-resistant bait stations prevent pets from accessing rodenticides. Always read product labels carefully and keep all pest control products out of reach of pets. If you have specific concerns, contact us for product recommendations suitable for your situation.

For severe or persistent infestations, we recommend using multiple control methods simultaneously. Contact our customer service team for expert advice on the best product combination for your situation. In extreme cases, professional pest control services may be necessary.

We accept all major credit and debit cards, plus Apple Pay, Google Pay and Shop Pay. All payments are processed securely using industry-standard encryption.

Yes! Once your order ships, you'll receive an email with tracking information. You can use this to monitor your delivery's progress. If you have any concerns about your order, our customer service team is here to help.