PEST X PRO · PUBLIC PEST NOTICE DOC: PRIVACY-POLICY

Privacy Policy

Last updated: 19 August 2026

1. Introduction

Pest X Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

2. Information We Collect

Personal Information

When you place an order or register an account, we collect personal information including your name, email address, postal address, telephone number, and payment information.

Automatically Collected Information

We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about your browsing behaviour on our site.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your orders, products, and services
  • Send you marketing communications (with your consent)
  • Improve our website and customer service
  • Prevent fraud and enhance security
  • Comply with legal obligations

We process your personal data under the following legal bases:

  • Contract Performance: Processing necessary to fulfil our contract with you (e.g., delivering your order)
  • Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, improving our services)
  • Consent: Where you have given explicit consent (e.g., marketing communications)
  • Legal Obligation: Processing required to comply with legal requirements

5. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • With service providers who help us operate our business (e.g., payment processors, delivery services)
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • In connection with a business transfer or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.

8. Your Rights

Under UK data protection law, you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Rights Related to Automated Decision Making: Request human review of automated decisions

To exercise any of these rights, please contact us at support@pestx.pro

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@pestx.pro

Address: Ideal Direct Ltd, Unit 1B-2B Knights Park, Industrial Estate Knight Road, Rochester, ME2 2LS, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.